What the guarantee actually covers
Every plan, every term, first purchase and renewal, for 30 calendar days from the payment date. The refund is full, not partial: you are not charged for the days you used, and no restocking fee is subtracted. It applies to the subscription you bought, not to third-party add-ons bought separately.
| Situation | Refundable? | Notes |
|---|---|---|
| Bought 1–30 days ago | Yes, in full | Any plan, any term, no reason needed |
| Bought 31+ days ago | No | Outside the window — but cancel renewal any time |
| Renewal charged by surprise | Usually yes | Ask within days of the charge; support applies discretion |
| Add-on bought separately | Separate policy | Handled by that product's own terms |
How to claim it, in four steps
- Open 24/7 live chat from the account dashboard or the support page. It is the fastest channel; email works but takes longer.
- Say exactly this: "I would like to request a refund under the 30-day money-back guarantee for the subscription on [your email]." No justification is required.
- Give the order email if asked. The agent may offer troubleshooting first — you can accept or decline; the refund stands either way.
- Confirm the confirmation email. It arrives within minutes and states the amount and the 5–10 business day return window.
How long the money takes
Approval is usually same-day. The money returns to the original payment method: 5–10 business days for cards, faster for wallets, and up to a full billing cycle for some bank transfers. You keep access until the refund is processed, so there is no dead time in between.
Thirty days, zero risk
Use everything for a month. If it does not fit, take the full amount back.
The four mistakes that void a claim
- Waiting past day 30. The clock starts at payment, not at first use. Set a calendar reminder for day 25.
- Buying through the app store. Apple and Google handle their own billing and their own refund rules — buy on the web to keep the 30-day guarantee.
- Asking a reseller. The guarantee is honoured by NordVPN, not by the shop that sold you a code.
- Requesting a chargeback instead of a refund. A bank dispute takes weeks and blocks the account; the chat request takes minutes.
Do I need to give a reason?+
No. "I would like a refund under the 30-day guarantee" is sufficient. Agents may ask what went wrong for product feedback, but the refund does not depend on the answer.
Can I get a refund on a renewal?+
Renewals are covered by the same 30-day window from the renewal charge. If you missed it by a few days, ask anyway — discretionary refunds are common for first-time renewal surprises.
Is the refund partial if I used it a lot?+
No. Unlike many providers, NordVPN does not prorate. Used for 29 days and streamed every night? The refund is still the full amount.
What if I paid with crypto?+
The refund is issued in the same currency at the value received. It is processed manually and can take a little longer than a card refund.